Streamlist Marketplace Rules & Guidelines
We’ve put together rules and guidelines to ensure that Streamlist users can enjoy a safe and secure experience on
our mobile marketplace for buying and selling items.

Streamlist’s Marketplace
Streamlist is an open mobile marketplace that encourages interaction with others on the platform to buy and sell fashion items. Whether you’re looking for a cool pair of sunglasses, trendy jewelry, or the latest fashions, you can find it for sale on Streamlist! Need to do a little spring cleaning? Sell those items that you haven’t used in a while and watch the cash roll in.
Or, replace them with a little something you’ve always wanted.

Our team is constantly working to ensure Streamlist is safe and secure. To do this, please remember that we forbid any items that are restricted by local, state or federal regulations. We also reserve the right to prohibit items that we determine are inappropriate for our platform.

How to Sell

Seller Guidelines
Streamlist provides a safe platform for people to sell their personal items. To further protect our users, Streamlist ensures delivery of the Seller’s merchandise by providing traceable shipping options that include an insurance value of up to $100. Once the delivery of the item has been confirmed, the buyer then has the opportunity to rate you, and then you rate your buyer in order to receive payment.

Sellers are required to follow our Seller Guidelines and please note that all sales are final upon the Buyer’s rating.

  • Listed item must be legally owned by the Seller
  • Sale of the item must not violate any local, state, or federal laws or regulations
  • Listed item must not be on Streamlist’s Prohibited Items list
  • If applicable, the Seller must transfer all rights to the item and/or remove any restrictions that exist at the time of purchase
  • For optimal sales results, provide a detailed description in your listing where applicable including:
    • Size and/or shape
    • Brand name
    • Condition of item
    • Proof of authenticity
  • Clear photos that represent the actual item – no stock photos allowed
  • Always use the USPS shipping labels provided by Streamlist
    • Be sure to choose the correct shipping label for the item’s actual weight
  • Or, choose to ship the item yourself
    • Be sure to provide an accurate tracking number
  • Seller is required to ship the item being sold by the promised time frame specified in the listing
  • Streamlist must be able to confirm delivery of the item with a valid tracking number

How to Buy

Buyer Guidelines
Streamlist provides a safe, friendly, and secure mobile marketplace for those wanting to buy fashion-related items online. Streamlist does not release payments to the Seller until the Buyer receives the item, and both the Buyer and Seller rate each other (or, in cases where Seller does not provide a rating within 3 days of confirmed delivery of the item, payment is automatically released once the 3 day period has expired). If the item received does not reflect the listing on Streamlist,
the Buyer has the opportunity to request a full refund.

Buyers are only protected if they follow Streamlist’s Buyer Guidelines

  • Do not buy items on the prohibited list
  • Always comment and collect information related to the item’s condition prior to purchasing:
    • Ask the Seller about any defects including rips, tears, dents, stains, odors, missing parts, or damages
  • If the Seller ships on their own, request that they provide you with a valid tracking number
  • Thoroughly inspect the item upon receipt and never rate the Seller until this point
  • Once the Buyer has rated the Seller – all sales are final

Cancellation and Refund Policy
Thefollowing conditions will allow for either canceling the order and/or processing a refund.

  • Item did not ship
    • Sellers can request cancellation on orders that can’t be fulfilled
    • Buyers can request a cancellation to receive a full refund if the item isn’t shipped within the promised time frame
  • Wrong item is shipped
    • Streamlist provides Buyers with a return shipping label to send the item back to the Seller
    • If the Buyer or Seller are not in good standing with Streamlist, a return request may be rejected
    • Once delivery of the returned item is confirmed, the transaction will be cancelled, and we will issue the Buyer a full refund in the original form of payment
    • The Buyer must contact Streamlist within 3 days of receipt of their purchase to request a refund or return
  • Item is not as described
    • Streamlist provides the Buyer with a return label to ship their purchase back to the Seller
    • Streamlist will issue a refund once the Buyer returns the item to the Seller, as long as the Buyer has followed our designated guidelines.
    • If the Buyer is not in good standing with Streamlist, we reserve the right to reject a return
    • The Buyer must contact Streamlist within 3 days from receipt of their purchase to request a refund
  • Buyer is not responsive
    • If the Buyer doesn’t respond with a rating, Streamlist will rate the Seller, and issue the Seller payment 3 days after confirmed delivery
  • Item not received
    • If delivery has not been confirmed within 21 days of payment, Streamlist will issue the Buyer a full refund
  • Item is lost or damaged in transit
    • Streamlist will work with you to make sure the issue is resolved promptly

How We Keep Streamlist Safe
To keep our marketplace safe and secure for our users, Streamlist has forbidden the listing and subsequent sale of various items. The full list of forbidden items can be found here.

Forbidden Items include but are not limited to:

  • Illegal items
  • Counterfeit items
  • Stolen items
  • Advertisements or listings of object being sought
  • Digital items
  • Account credentials
  • Items containing nicotine
  • Weapons
  • Explicit items
  • Sex toys and/or fetish items
  • Items that are a safety hazard
  • Products requiring legal approval or licenses in order to be sold
  • Items you do not currently have that are on order
  • Alcohol
  • Medicines of any kind (whether prescription or over-the-counter)
  • Financial products and services such as bonds, securities, and insurance
  • Current banknotes (in dollars or any other currencies)
  • Animals of any species
  • Human body parts, organs, cells, blood, or similar items
  • Items deemed unsuitable by Streamlist

The full list of forbidden items can be found here.

Prohibited/Forbidden Items
Streamlist’s platform may not be used to sell any of the following products or services:

  • Anything deemed illegal by local, state, or federal regulations
  • Drugs such as:
    • Products, tools, or services specifically offered or intended to be used to create drugs
    • Grow ingredients for drugs, i.e. seeds for cannabis plants
    • medicines of any kind (whether prescription or over-the-counter)
  • FDA-restricted items such as food, homemade food, food supplements, vitamins, diet products, muscle enhancers, home remedies, homemade cosmetics, and products that promise “miracle” cures
  • Stolen items:
    • If a purchased item is reported as stolen, a demand for return may be received from the victim or other interested party. The item may be confiscated in accordance with applicable law.
  • Counterfeit goods or items infringing on a third party’s intellectual property rights such as:
    • Listings of non-brand, non-genuine, imitation, fake, or replica
    • Items (including handmade items) that impermissibly display copyrighted characters, brand logos, etc.
    • Brand-name products must have serial numbers or receipts available when listing the item
  • Weapons including:
    • Firearms and firearm parts
    • Knives
    • Explosives or military ordnance items
  • Alcohol
  • Tobacco products
    • Cigarettes
    • E-cigarettes, e-hookahs, or other vaporizing instruments containing nicotine
    • Vaporizing liquid containing nicotine
  • Items used to commit identify theft including:
    • Account credentials, user login information, and/or account access codes
  • Items not in the Seller’s possession including:
    • Drop shipped products
    • Advertising or listings for products sought
    • Items you do not currently have that are on order
    • Coupons to purchase products
  • Items that present a safety hazard
    • Flammable or combustible liquids or any other items that require special mailing or handling instructions must be sent using the “ship on your own” option.
  • Products designed to circumvent copyright protection techniques or otherwise facilitate the unlicensed use of copyright materials.
  • Age-restricted products or products that require legal approval or licenses to be sold
  • Gambling, including using Streamlist for raffles and/or mystery purchases
  • Financial products and services including:
    • Bonds, securities, and insurance policies
    • Banknotes, coins of any currency or denomination, or gold bullion
    • Buying and selling of prepaid cards or gift cards
  • Live animals of any species
  • Any item containing malware, spyware, or a computer virus
  • Digital items or any item when the order is required to be fulfilled electronically or requires a download such as:
    • Ebooks, PDF files, or items for online games
  • Humans, body parts, organs, cells, blood, bodily fluids, and items that are soiled with human bodily fluids such as used underwear
  • Explicit items
    • Sexually explicit items such as sex toys and fetish items
    • Offensive items (will be determined at our discretion)

Please note: Any item may be deemed as prohibited or forbidden at the discretion of our company.

Prohibited Conduct

Streamlist reserves the right to restrict users from participating in the following actions:

Transactions:

  • Encouraging payment processing away from the Streamlist platform
  • Proposing of completing a transaction in person
  • Proposing a trade, exchange, partial exchange, barter, or swap
  • Two members reducing the price of their own items and purchasing from each other
  • Requiring or encouraging a direct transfer of an item
  • Shipping items internationally
  • Shipping items directly from a manufacturer
  • Proposing payment for all or part of the item on delivery
  • Returning items not authorized by Streamlist
  • Requesting or asking a Buyer to rate a transaction prior to receipt of the item
  • Using the Streamlist platform to facilitate money laundering
  • Using the Streamlist platform to buy and sell from yourself or to send funds to yourself

Accounts:

  • Having multiple Streamlist accounts
  • Creating a new account after being banned from the Streamlist platform
  • Creating a new account to bypass restrictions placed on an existing account
  • Earning Streamlist Credits through having/maintaining multiple accounts

Listings:

  • Listing an item that is on our Prohibited Item list
  • Creating multiple listings of the same item
  • Excessive reposting of previously listed items
  • Listing an item that is not available for sale
  • Listing an item without the intent to sell it
  • Listing items with the intent to sell only to specific users
  • Using a stock image or advertisement photo as the only image for the listing
  • Using photos that you do not own the rights to or have not taken yourself
  • Using another member’s photos, images or wording without their consent
  • Listing an excessive amount of search keywords or keyword phrases
  • Setting unrelated categories for an item
  • Setting a false brand
  • Listing without specifying size, color, quantity, etc.
  • Listings that require users to specify size, color, quantity, etc.
  • Listing an auction, raffle or giveaway as an item
  • Listing items that are free for purchase
  • Promoting or advertising the use of Streamlist Credits
  • Listing another user’s personal information in a manner other than allowed or specified by Streamlist
  • Listing a single item with a purchase price divided into multiple parts

Solicitations:

  • Soliciting users to visit an external website
  • Soliciting transactions on an external website
  • Soliciting users to provide personal information
  • Soliciting other users to list prohibited or forbidden items or engage in prohibited conduct

Other Prohibited Conduct:

  • Threats to others on the platform
  • Slandering other users
  • Trolling
  • Indecent behavior
  • Spamming
  • Copyright infringement
  • Posting false or misleading information
  • Actions that are intended for dating purposes

If you are aware of items or actions that violate our policies, please contact Streamlist here.